Research Topic · Peer-Reviewed

Patient Experience

Patient experience is the sum of interactions that patients have with a health system and its staff, and their perceptions of those encounters, spanning communication, respect, access, coordination, comfort and the quality of care received. Distinct from clinical outcomes and from satisfaction alone, it captures wha…

Curated from this journal's research 📚 10 peer-reviewed articles cited Cited 8× across the literature 🗓 Reviewed June 2026

Overview

Patient experience is the sum of interactions that patients have with a health system and its staff, and their perceptions of those encounters, spanning communication, respect, access, coordination, comfort and the quality of care received. Distinct from clinical outcomes and from satisfaction alone, it captures what care feels like from the patient's perspective and is increasingly recognised as a core dimension of healthcare quality, linked to engagement, adherence and outcomes. Measuring and improving it requires attention to both the interpersonal and organisational aspects of care delivery. The articles in this collection examine experience across varied settings and methods. Qualitative approaches feature in studies of women's concerns following miscarriage expressed on social media and in discussion of qualitative methodology in health services research, while the experiential world of caregivers is explored through analyses of time perception among those caring for cancer survivors. Service quality appears in evaluation of quality-improvement strategies in private healthcare facilities, and emerging influences on the care encounter are addressed in work on artificial intelligence and its potential to enhance efficiency, equity and empathy. The therapeutic relationship and the clinical consultation are also considered. Together these contributions present patient experience as a multidimensional construct shaped by communication, relationships, service quality and context, and as a meaningful target for improvement aimed at making care more responsive and person-centred.

Research published in this journal

10 peer-reviewed articles, ranked by relevance. Each links to its DOI.

How this research is being cited

The 10 articles above have been cited 8 times in the scholarly literature. Citation data via OpenAlex and Crossref, updated Jun 2026.

A sample of recent works citing this journal's research on Patient Experience, linking to each citing work.

Editorial oversight

Curated from peer-reviewed research published in Patient Care and Services.

Journal editorial board
Malgorzata Mikaszewska-Sokolewicz · Poland Sheyda Najafi · United States

This page summarises published research for orientation; it is not medical or professional advice.